Frequently Asked Questions

With our answers

Thank you for considering our crew to partner with on your home cleaning!

We are so excited for you to be closer to a sparkly clean home with out lifting a finger!

We know how precious your time is, so we've put together the most frequently asked questions we get from prospective clients - with our answers - so you get the most out of your call.

Ready?

Great - Let’s dive in!

1. How often should I get my home cleaned?

Most people have an idea of how often they want their home cleaned, but what I’ve learned over time is that weekly and biweekly clients are the most satisfied because they don’t have to worry about any of the cleaning in between visits.

There’s no stress and anxiety that starts to build up when those rings appear in the toilet, the dust starts to be more noticeable on the furniture, or the pet hair starts turning into tumbleweeds.

-Monthly cleaning does work for some people, usually for those that have a little more time in their weeks, don’t get a lot of company in and out, or don’t have any kids or pets at home.

They enjoy doing some of the smaller cleaning tasks between visits and just need help with the deeper scrub downs to get a small break from the cleaning.

-Biweekly work best If you do have a full house with kids, pets and an active lifestyle where people are in and out all the time and you can’t stand cleaning up after it all.

That way you can avoid the stress that comes with the mess and have the time and energy to focus on everything else going on in your life.

-Weekly cleanings work best for those who don’t have any time for the day to day upkeep in between cleanings, including wiping countertops and stoves, vacuuming floors or disinfecting the bathrooms.

2. Will there always be the same cleaner in my home?

Short answer, we send in the same cleaner or cleaners into your home as often as possible.

But we are always here for you - so in times when someone calls out sick, needs a day off, goes on vacation, gets pregnant etc someone else will come in their place.

That said - we have found that rotating cleaners is beneficial for our clients and our company, and we will do that every now and then.

This process helps keep cleaners on their toes and prevents them from getting too comfortable with a home, increasing our quality control. It’s also helpful for all cleaners to be familiar with all of the houses on our schedule, so they are prepared if they ever have to fill in or do a house check on their own.

Our incredible Captivating Cleanliness Sparkle Boss Crew are all trained the same way, and are here to serve you, free up your time, and take care of your cleaning using an exclusive checklist and notes that are specific to your home.

These notes represent things we discussed during your walkthrough, or were shared with the team by your cleaners in weekly team meetings so we stay on top of the latest updates at your home or by your request.

3. Should I be home during the cleaning?

It’s your home, and really up to you – nowadays a lot of people work from home and we understand you can’t always be gone when we arrive, but we also understand if you prefer to leave so you don't feel you're in the way.

When home, we’ll do our best to work around you and cater to your meetings etc. but in a perfect world it does make it easier when no one is home when we are there cleaning.

We love our clients, and are all about building relationships and communication, so when we see you, we always want to chat and see how things are, or what’s new in your life.

We’re friendly and care about our clients, and they feel the same way about us - but stopping to chat and catch up can take up a lot of time for both parties, slow everyone down, and prevent you from focusing on what you need to be focused on.

4. What should I do with my pets?

We love pets – we always enjoy meeting and loving on your pets, but you know your pets best and we want you, your pet and our staff to be comfortable and safe.

Whether it means putting them up in a specific room we don’t clean, their kennel, doggy day care for the day etc. This might be the best option to keep your pet at ease and our crew safe, even though they’re the best pet and we would enjoy loving on them, as you just never know how they’ll react, especially when you’re not home.

We would hate for them to sneak out the door as we come and go with our supplies and equipment and not be able to get them back inside.

Also, our vacuum is pretty loud too and it could stress your pets out, or cause them to attack it as we’re trying to vacuum, which isn’t safe for your pet, our staff or our high-quality vacuum.

Some pets love to be around people and in the past we have found that many pets end up under foot and we don’t want to step on them or trip over them, which we’ve had happen.

Overall though - it is up to you if you. We trust you know your pet well enough to know if it’s in everyone’s best interest to have put them away in a safe place, or leave them out, just know if something were to happen it would break our hearts and may cause for canceling services with you, as the safety of our staff and your pet is important to us.

5. Do you provide the supplies?

Yes! We are here to make your life easier.

We come prepared to properly clean and care for your home with our top of the line equipment, tools, microfiber rags and echo-friendly solutions that are scientifically proven to safely clean and disinfect all spaces and surfaces - all of which our cleaners are properly trained to use.

We will use a special solution you provide that is recommended by the installer of your floor, or other surfaces, but there are scenarios where we will not utilize other’s equipment as that can bring up liability issues, so whenever possible, we will use what we bring.

Trust us! We’re the experts. ;)

Leave the cleaning and best cleaning products to us. There are a myriad of good and bad cleaning solutions out there and we know the ones that work the best and are the safest.

The whole idea here is to make this process seamless for YOU and us. The last thing you should worry about is spending extra money on supplies or solutions and worry about making sure it’s in stock for us to use at our scheduled appointments.

6. What do I need to do before the cleaners arrive?

Don’t stress out that we’re coming!

Seriously though - it is helpful when things are picked up and tidied up so we can focus on the actual cleaning and sanitizing, and not have to waste your time and money on tidy up before we can do what you have us there to do, clean.

But, we understand people are busy and if you’re not able to get to things before we come clean, that’s totally fine.

We’ll do our best to make sure things are tidy and clean.

Don't be surprised if we clean around piles of clutter or clothes though!

We suggest having clothes, trash and dishes picked up and put away for our arrival so we can get your home looking, smelling and feeling it's best.

7. What if I’m not satisfied with the cleaning?

We strive for the best but we also understand are sparkle bosses are human, and mistakes will be made.

With that said, we are all passionate about giveing you the best service and quality clean - we have a satisfaction guaranteed commitment.

Let us know within 24 hours of your visit and we will come back to fix the mistakes as soon as possible in a time that works for both of our schedules.

Our goal is to take the stress and worry off of your plate - not add to it. So if this ever happens - let us know right away so we can make it right!

8.How much do you charge?

We've learned that it's hard to provide an estimate based of just home size alone - that everyone's home cleaning needs are unique.

Plus, we like to build relationships with our clients, get to know you and what's most important to you. When you inquire through a form, we'll reach to schedule a quick call to answer all your questions and help you create a home cleaning package personalized to you household needs that will best serve you & your family.

We'll do our best to give an accurate estimate on your discovery call, but keep in mind that with site unseen, there are times we give too high of an estimate and also times the cleaners show up, start cleaning and we realize the work-load is a bit more than expected and it might end up being more than estimated.

Whenever it is found to be more than expected, we will communicate with you right away to see if you want us to keep going with a new estimate, or schedule a second visit to finish the areas we don't get to within the original estimate.

Deep cleans or initial cleans are an hourly rate $64/cleaner per hour - since it is sight unseen and everyone's version of "it's pretty clean already" varies.

Recurring services are a flat rate monthly fee. - at this point we have a pretty good idea of what it takes to make your home sparkle, and that time in your home will vary each visit.

No contracts for recurring services, we just finish up services that are already paid for and pause/cancel from there.

You can add on tasks outside of your monthly package and the next invoice will be adjusted to include the add on task price.

Our best advice to budget for professional home cleaning services:

Take time to reflect and think about what your time is worth and the type quality of cleaning and overall service you're looking for.

That’s the real question here. What is your time worth to you and what would your time be best spent doing instead of cleaning your house? Is it more valuable to you to spend time with your spouse, your kids, your friends, volunteer at a shelter or somewhere similar, or simply have your ‘me time’, or even work more hours and make more money - or would you rather be spending your free time cleaning instead?

Your time is the most valuable thing there is. Think about this - would you rather pay someone who can do more quickly and better, and take it off your plate... or be stressed and frustrated and overwhelmed because there’s a lot going on and your missing out on spending time with your kids before they grow up – what is your time worth?

Many we serve have learned before finding us - Having someone in your home is not something to cheap out on - professional companies have systems and processes in place for hiring the right people, training and keeping things organized and consistent.

9. How soon can I take cleaning off our to-do list?

In most cases we can get your initial clean or deep clean taken care of within a week or two from the time we chat. It depends on our openings at the time we chat and how many cleaners need to be sent in to get you taken care of. Sometimes people get lucky and we have an opening next week!

Once your initial clean is completed, we'll check in to hear about the favorite part of your visit and if you decide you absolutely love us and the vision of having someone else keep up with your home cleaning regularly... we'll get you set up with your recurring schedule, where you'll jump right into your regular maintenance visits keeping you in the frequency you signed up for.

When on recurring services; you’ll be on a consistent schedule (7 days, 14 days, or every 28 days) and receive email reminders 7 days prior, and text messages 2 days prior to each visit.

We are flexible in times someone in your household wakes up sick, or you need to reschedule for an emergency basis. On occasion we may have to make a slight change, but it rarely happens.

10. Do you have a referral program?

Yes and it’s a win-win for everyone! Yay!

We love our clients and appreciate their loyalty - plus are here to help as many people, in as many ways as possible.

When you refer someone who signs up for our services, they'll receive a discount on their clean, and you'll get a discount as well!

If you're not a recurring client, we appreciate you just as much and will send you a gift card.

Since one of our commitments is making your life easier, you can easily refer a friend from our website, and we'll reach out to your friend to see if we're a good fit.

Click HERE to learn more about our Sparkle Squad Ambassador Program & to easily refer your friend, family, co-worker or neighbors.

There you have it - FAQ's with our answers to our perspective!

I hope this brought you value!

Were there some on this list you may not have ever thought to ask?

For some more Free tips to feel confident in your decision on who you hire on to help with your home cleaning....click

HERE to find an article we put together sharing The 5 Secrets to Successfully Hire a Cleaning Company.

We'll be happy to confirm and/or answer any other questions you may have on your call.

It's important to build a relationship with your cleaning crew, and us with you.

The purpose of the call is so we can get to know you and quickly gather a few details.

Plus, give you an opportunity to ask questions, and to make sure we are crystal clear on the results you want.

We want YOU to be confident in who you partner with in your home cleaning!

Talk soon!

-The Captivating Cleanliness Crew

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